NORTON, Mass. — On July 6, the American Health Care Association and the National Center for Assisted Living awarded Wingate at Norton the 2017 National Quality Silver Award for its achievement in quality. Wingate at Norton is one of only nine nursing homes in Massachusetts and 191 in the country to receive the silver award.
“I’m proud of all the staff here,” said Wingate at Norton Administrator Kurt Wheaton. “It takes all of the departments working together, and my job was simply to tell the story of what the staff does every day.”
The National Quality Award Program gives long-term and post-acute care organizations the chance to achieve performance excellence. Award standards are based on the Baldridge Performance Excellence Program. Four core values are at the heart of the Baldridge Performance Excellence Program, including delivering a consistently positive customer experience, valuing and empowering your workforce, thinking and acting ethically, and thinking and acting strategically.
The silver award is the second step in the National Quality Award Program and highlights an organization’s intent to continue learning and developing effective approaches to improve performance and health care outcomes. The silver award is only given to organizations that have first received the bronze award for a commitment to quality, which Wingate at Norton received in 2009. Silver award recipients may be asked to serve as future examiners for the award program, informal mentors to other quality award applicants, or to share best practices, results and processes with other applicants.
The overall goal of the award and application process is to provide organizations with the tools and resources to continue quality improvements, eventually helping them receive a gold award for excellence in quality. Applicants will receive feedback reports from award examiners to help them achieve these quality improvements. Wingate at Norton will be honored at the AHCA/NCAL 68th Annual Convention and Expo in Las Vegas on Oct. 17, 2017 during the National Quality Award Ceremony.